We’re Officially “World-Class”

pixitmedia uses NPS (Net Promoter Score) analysis to continually measure customer satisfaction and improve our services. We’re proud that our customers have consistently rated us as “World-Class”* and at the top of our game.

NPS survey July 2020

"None of this would have been possible without the innovative minds at pixitmedia who understand what the future of our industry looks like."
Phil Dobree, Jellyfish Pictures

"The killer point is the pixit team – every point of contact, everyone we’ve spoken to, the knowledge is great. Every time we ask a question, they’ve generally got an immediate answer. They are so rightly proud of their product and it shows."

"They understood what we wanted to achieve. They blew us away with their insight and open approach."

"We have worked with pixitmedia for nearly 10 years. They have been on this journey with us, enabling us to grow and become the studio we are today"
Jeremy Smith, Jellyfish Pictures

"Clever technology, clever workflows, really clever people."

"These guys always have my back; they’re an extension of my team."

"We know pixstor removes doubt, will be scalable for changes in the future and will save costs on using extra resources"
Adrian Bull, Cinelab London

With pixstor, we have a proven, highly resilient storage architecture upon which we can rely. Combine this with pixitmedia’s consultative approach, access to their workflow experts and 24/7 support services, we also have a responsive technology partner to help us reap the benefits and opportunities of a fully IP media environment. They always have our back and they’re a great team to work with.”
Dave Travis, Chief Product & Technology Officer at Red Bee Media.

The best support in the industry

If you’re working, so are we. Your operations are supported by the most comprehensive, cost-effective support in the industry 24 hours a day for the lifetime of your system.

By contacting our support team, you’ll have direct 24/7 access to our workflow, application and in-house technology expertise. Enjoy the peace-of-mind knowing we already know your system.

Maximum confidence, minimal downtime. We’ve got you covered.

A single point of contact for all issues.

We provide a single point of contact for any issues from software to industry-standard hardware components in the pixstor ecosystem. No support call is turned away. Problem resolution is our responsibility. Our software engineers do the chasing on your behalf, engaging directly with vendors, to quickly resolve issues so you can get on with what you do best.

Got a problem? We’ll know before you do.

We are proactive in our support, remotely monitoring your pixstor system in its entirety to identify and escalate any faults, failures and interruptions to ensure your system runs at optimal efficiency. No need to manage maintenance tasks either as a reliable extension of your team we’ll do that for you, freeing up your in-house technical resources. Plus, we work intelligently to spot trends that may lead to a service impact and work with you to address the issues directly.

Benefits of our Support Services

Need assistance with your pixstor system? We’re here to help.

Please complete the following form and one of our support engineers will get back to you as soon as possible.

Alternatively, you can visit our support portal at support.pixitmedia.com
or we’re at the end of the phone line on +44 (0)345 056 4420
In the United States, call (909) 377-4948

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