Customer Support Engineer
- December 19, 2022
pixitmedia is helping the business of entertainment become more effective – faster, less expensive, more collaborative and more flexible. Most of the “who’s who” in Media & Entertainment (Warner Media, Fox Sports, Sony, IMAX, Sky, A&E, Framestore, Deluxe, BBC and Technicolor to name a few) are already using our products to create content with record speed and efficiency. For time and cost-sensitive projects, the value proposition is unparalleled – delivering guaranteed performance, flexibility and better collaboration, on-premises and in the cloud.
arcastream brings the same value proposition to the industries of research, life sciences and artificial intelligence to offer high-performance, software-defined storage solutions specifically designed to accelerate the world’s most challenging data workflows. pixitmedia and arcastream are both Kalray companies. Kalray is a pioneer in a new generation of processors (DPU) and acceleration cards specializing in intelligent data processing. Kalray, pixitmedia and arcastream share a common vision, with highly complementary hardware and software solutions aimed at addressing future developments in the world of intensive data and storage processing. More information can be found on Kalray here.
We’re looking for an enthusiastic individual who can roll up their sleeves and deliver beyond expectations for our customers across our two brands; pixitmedia and arcastream. The work is exciting and challenging, working with the biggest customers in Media & Entertainment and leading research Institutions.
We are a growing business with a huge technical and commercial focus, with many opportunities for personal growth.
If this sounds like you, keep reading . . .
Job brief:
If you’re naturally helpful, enjoy assisting people with technology issues, love solving complex problems and puzzles and can explain technical details simply, we’d like to meet you!
Ultimately, you will be a person whom our customers trust; they will rely on you to provide timely and accurate solutions to their technical problems.
JOB REQUIREMENTS
Responsibilities:
- Qualify, diagnose and troubleshoot technical issues
- Research and identify solutions to software and hardware issues across a broad spectrum of technologies including storage, network, server cloud, operating system, etc.
- Remotely resolve issues across a broad spectrum of storage, network and workflow-focused technologies via phone, chat and email
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manual
Soft Skills:
- Strong teamwork and internal communication
- Excellent analytical and problem-solving skills
- Curious and fast learner
- Ability to manage customer and internal expectations
- High sense of prioritisation
Requirements:
- A degree in computer science, data science or information technology is beneficial, but not required
- 2-3 years of experience working with the Linux operating system
- Bash Scripting
- A solid understanding of network technologies such as TCP/IP and Ethernet
- A solid command of at least 2 of the following technologies: Parallel/Clustered File systems such as IBM Spectrum Scale, Lustre, BeeGFS, Quantum StorNext, etc.
- Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
Nice to Have:
- Experience of working at a vendor, reseller or technology solution provider
- Experience of working at a consumer of technologies used for high-performance computing, artificial intelligence or media & entertainment production
- Python scripting
- Experience or certifications in Linux, Network, Storage or Cloud
Contract: Full-time, permanent
Location: High Wycombe (UK) or Rotherham (UK) preferred – remote working acceptable
Reporting to: Barry Evans
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