Customer Development Services Engineer
- March 15, 2023
pixitmedia is helping the business of entertainment become more effective – faster, less expensive, more collaborative and more flexible. Most of the “who’s who” in Media & Entertainment (Warner Media, Fox Sports, Sony, IMAX, Sky, A&E, Framestore, Deluxe, BBC and Technicolor to name a few) are already using our products to create content with record speed and efficiency. For time and cost-sensitive projects, the value proposition is unparalleled – delivering guaranteed performance, flexibility and better collaboration, on-premises and in the cloud.
arcastream brings the same value proposition to the industries of research, life sciences and artificial intelligence to offer high-performance, software-defined storage solutions specifically designed to accelerate the world’s most challenging data workflows.
pixitmedia and arcastream are both Kalray companies. Kalray is a pioneer in a new generation of processors (DPU) and acceleration cards specializing in intelligent data processing. Kalray, pixitmedia and arcastream share a common vision, with highly complementary hardware and software solutions aimed at addressing future developments in the world of intensive data and storage processing. More information can be found on Kalray here.
We’re looking for an enthusiastic individual who can roll up their sleeves and deliver beyond expectations for our customers across our two brands; pixitmedia and arcastream. The work is exciting and challenging, working with the biggest customers in Media & Entertainment and leading research Institutions.
We are a growing business with a huge technical and commercial focus, with many opportunities for personal growth.
If this sounds like you, keep reading . . .
Job brief:
The newly created Development Services department acts as an in-house client to Arcapix. It identifies and develops tools that bridge a customer’s workflow and our products. If the required tools do not exist, we either develop them specifically for the customer, or we work with Product Development to develop them for the core products.
Do you have the engineering and technical expertise? We would love to meet you!
JOB REQUIREMENTS
Responsibilities:
- Identify the customers’ requirements, turning them into an achievable project scope
- Develop the tools to achieve the customers’ requirements based on the project scope
- Generate both internal and customer-facing documentation, knowledge base articles, and “play books” with a focus on making it easier to achieve predefined outcomes with our product and solution offerings
- Generate highly detailed handovers, videos, and 1-to-1s to core development if the tool is to be brought into core products, detailing not only how the tool works, but why and how it will enhance core products
- Provide regular operational updates regarding current customer project issues, associated workarounds, expected fixes, etc.
- Participate in project support until the project has been handed over to Support
- Identify opportunities for automation of tasks to improve technical function, solution value, and business process, then develop them into the product
- Act as a “technical bridge” between Customer Development and the core development teams within the business, translate customer requirements and improvement opportunities into development needs, as well as provide internal training to support, professional services, and pre-sales engineers on new product features and enhancements
Soft Skills:
- Strong teamwork and internal communication skills
- Excellent analytical and problem-solving skills
- Be curious and a fast learner
- Ability to manage both customer and internal expectations
- High sense of prioritization
Requirements:
- Degree in computer science, data science or information technology a plus but not required
- Expert on Linux operating system
- Cloud Experience essential – one or more of the following: AWS, Azure, GCP – with a particular emphasis on EC2, EBS, and object storage
- Scripting Languages such as bash or Python
Nice to Have:
- Experience working with Enterprise hardware, preferably in a data center environment
- Experience with NAS-related technologies and their open source implementations, particularly those that support NFS and SMB
- Experience building, supporting, or maintaining a clustered or parallel filesystem such as Spectrum Scale, Lustre, Quantum Stornext, BeeGFS, etc.
Contract: Full-time, permanent
Location: Remote (Europe) or High Wycombe (UK)
Reporting to: Dave Goodbourn
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